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Management and Peer Coaching

Coaching Your Patients

The resources provided on this page are intended for the coaching of healthcare workers.

While many of the tools may be applicable to coaching patients, be sure to also see our patient self management and teach back resources as well.

Few people have had formal training in how to be an effective coach—and yet, coaching can make a big difference in the workplace, especially when the organization is focused on improving quality.

Do you feel confident that you are coaching your staff appropriately?  Are you asking key staff members to mentor their co-workers? The following resources can help.

Tools Appropriate for Any Healthcare Setting

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Change Mindsets through Coaching
Do you struggle with getting your staff to change old habits? A Lean expert has some ideas for how you can change mindsets through coaching.

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Five Cs of Great Coaching Conversations
Read the full article, and download this handy pocket-sized summary.

Consider getting the summary laminated and attach to all coaches' ID cards!


Keys to Extraordinary Coaching
Outstanding coaches see people as they could be and work to grow that potential. Learn the seven key characteristics of extraordinary coaches that have been identified by The Clemmer Group, which also maintains an extensive blog and webinar series focused on coaching.

GROW (Goal, Reality, Options, Way Forward) Model for Coaching
Originally developed for mental health discussions, the tool is also applicable to all kinds of coaching encounters.

Appreciative Inquiry
Can you construct a powerful question, one that will generate a growth-oriented discussion?  How do you avoid phrasing that implies blame and instead leads to empowerment? This toolkit was developed for issues related to domestic and sexual violence—and therefore is especially useful for addressing difficult or emotional topics. A more generalized overview of the Appreciative Inquiry model is also available.

Coaching vs. Consulting or Mentoring
There are distinct goals and required skills for coaching, consulting, and mentoring. This one-page summary clarifies the differences.

Tools Developed for Nursing Homes

Meeting the Leadership Challenge in Long-Term Care: What You Do Matters
Get multimedia tools that support the concepts in the influential book by the same name. Barbara Frank, Cathie Brady, and David Farrell are the project's authors.

Introducing Peer Mentoring in Long-Term Care Settings
Learn why and how to develop a peer mentoring program in this Workforce Strategies article developed by the Paraprofessional Healthcare Institute.

Want more? Check out our Staff Stability resources, as well.