Have you begun an improvement initiative and it's just not progressing the way you'd like? Take a look at this simple chart—and consider where you might need to shore up five primary elements to successful change management.
Change is inevitable—and necessary to make improvement.
In healthcare, this change can be very complex, require significant inputs of time, energy, effort, and expense, and necessitate changes in both behaviors and systems. Typically, it arises due to the needs of the customer and/or the competitive landscape.
While many different change models have been tested over the years, the Model for Improvement is widely used in healthcare, including the "Breakthrough Collaboratives" managed by the Institute for Healthcare Improvement. In addition, organizations can help increase the odds of success by incorporating elements from other change models with a greater emphasis on addressing the needs and motives of those tasked with carrying out the change.
Once you've successfully made a change, you'll want to be sure that the idea is used throughout your organization and stands the test of time.
Learn the basic methods from Dr. Sharon Eloranta:
There are many ways to reduce fear and resistance to change. When planning to make a change:
There are also many factors that lead to the acceleration of change:
Note: Content on this page is based on The Learning and Action Network Guidebook for Quality Improvement.