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Person-Directed Care

CMS' patient-driven payment model

Review FAQs and other resources about this new case mix classification model, which will be effective October 1, 2019.

General Resources


Toolkit for Engaging Staff in Individualizing Care
Pioneer Network
Helps facilities establish four foundational organizational practices: consistent assignment, huddles, involving CNAs in care planning, and Quality Improvement (QI) closest to the resident.

Improving Nursing Home Care for Our Seniors
In this video, Commonwealth Fund vice president Mary Jane Koren, M.D., explains how the Commonwealth Fund–supported Advancing Excellence in America's Nursing Homes campaign is helping to improve the lives of nursing home residents while saving money—and without cutting back services.

Best Practices Tips for Person-Centered Care
This tip sheet offers resources and ideas for making your facility person-centered.

Review a host of tools provided by the Pioneer Network and the AHCA-NCAL Quality Initiative.

Training Programs

Many Paths to Person-Centered Care is a three-part introduction and exploration of culture change.

7 Tips for Improving Resident Satisfaction is a 90 minute archived webinar by AHCA presented by speakers from Pinnacle Quality Insight. Viewers can register and view on-demand at no cost.

Artifacts of Culture Change: An Organizational Readiness and Assessment Tool will get you started in measuring how person-directed your care is currently. It's full of great ideas in six domains for evaluating and improving both customer satisfaction and person-centeredness.