HCAHPS Webinars and Resources
This HCAHPS-focused webinar series is intended for Idaho and Washington hospitals' patient satisfaction staff, survey coordinators, department leads, and organizational quality leaders.
Best Practices for Implementing and Sustaining HCAHPS Scores
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Learn change management techniques while listening to one hospital’s journey to HCAHPS excellence. The featured hospital will focus on the culture change necessary to implement and sustain best practices and HCAHPS scores. This webinar is designed for patient satisfaction staff, survey coordinators, department leads, and organizational quality leaders. It is provided at no charge to organizations located in Idaho or Washington. Presenter: |
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Best Practices to Improve HCAHPS Scores
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Learn about best practices for improving your hospital’s HCAHPS Patient Experience Scores. Hear one local hospital's improvement story and get practical ideas for making changes at your own facility. Presenters: Kathy W. Bay, RN MN Jillyn Reid, MHA CPHQ |
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HCAHPS Overview and Updates
Open the session recording (WMV)
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This webinar will begin with a general overview of the HCAHPS patient experience survey, as well as recent policy updates. It will then focus on the link between HCAHPS Scores and Hospital VBP, with a review of hospital rankings in Washington and Idaho. Presenters: Tina Schwien, MN MPH |
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