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HCAHPS Webinars and Resources

This HCAHPS-focused webinar series is intended for Idaho and Washington hospitals' patient satisfaction staff, survey coordinators, department leads, and organizational quality leaders.

 

 

Best Practices for Implementing and Sustaining HCAHPS Scores


September 25, 2012

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Open the session recording (WMV) 

 

Learn change management techniques while listening to one hospital’s journey to HCAHPS excellence. The featured hospital will focus on the culture change necessary to implement and sustain best practices and HCAHPS scores.

This webinar is designed for patient satisfaction staff, survey coordinators, department leads, and organizational quality leaders. It is provided at no charge to organizations located in Idaho or Washington.

Presenter:
Kathleen Heim
PeaceHealth Southwest Medical Center
Vancouver, WA

 

Best Practices to Improve HCAHPS Scores


September 11, 2012

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Open the session redcording (WMV)

 

Learn about best practices for improving your hospital’s HCAHPS Patient Experience Scores. Hear one local hospital's improvement story and get practical ideas for making changes at your own facility.

Presenters:
Kim C. Cummins, CPHQ
Coach: The Franciscan Experience
Franciscan Health System - St. Anthony Region
Gig Harbor, WA

Kathy W. Bay, RN MN
Associate Administrator, Patient Care Services
St. Anthony Hospital
Franciscan Health System
Gig Harbor, WA

Jillyn Reid, MHA CPHQ
Quality Improvement Consultant
Qualis Health

 

HCAHPS Overview and Updates


August 28, 2012

View the slides (PDF)

Open the session recording (WMV)

 

 

This webinar will begin with a general overview of the HCAHPS patient experience survey, as well as recent policy updates. It will then focus on the link between HCAHPS Scores and Hospital VBP, with a review of hospital rankings in Washington and Idaho.

Presenters:
Sharon Eloranta, MD
Medical Director, Quality and Safety Initiatives
Qualis Health
George W. Merck/IHI Fellow

Tina Schwien, MN MPH
Quality Improvement Consultant
Qualis Health